Returns Policy

Oh!asis unconditionally guarantees all products we sell at our online store to be free from defects of workmanship. We will gladly replace or refund any defective items you wish to return (please make sure to send photos of the item as well as the shipping carton and any packaging, in an email, along with your order number). If you’re unsatisfied with the quality of an item. Candy may be returned if it is unopened and in its original condition. All items are checked for damage before they are shipped. We are not responsible for damage to shipping boxes or the contents once they are shipped. Shipping fees are not eligible for a refund.

Return/exchange limitations

  • Items must be returned within 30 days from date of purchase.
  • Edible items that have been opened may not be returned unless defective.
  • If items are defective, after we review the photos, we will issue a pre-paid return label or refund for the merchandise only. If we do not receive photos, we will not issue a pre-paid return label or refund for merchandise or shipping fees.
  • Items purchased from the Oh!asis online store cannot be exchanged or returned to retailers selling Oh!asis products.
  • All return shipping costs are the responsibility of the customer. We are sorry, we do not offer free return shipping.

Did we make a mistake?
If we made a mistake with your order, we will take care of return shipping and send you a replacement at no additional cost to you.

How do I return my item(s)?
1. Send an email to customerservice@ohasis.com, along with your order number, the reason for return and any photos of the item. 
2. An IT'SUGAR/Oh!asis Customer Service Representative will process your request and assist you with return shipping.
3. Include your packing slip with order number and write the reason for the return. We recommend sending the tracking number in an email as well.
4. Place the item(s) you wish to return in a suitable box or padded envelope along with the original packing slip.
5. If the return is the result of our error (incorrect items), we will send you a prepaid USPS return label via e-mail. Simply put it on your return package and mail it back to us. We will send the correct items as soon as possible.

Send all returns to:
IT’SUGAR
Attn: Web Returns
17057 N. Outer 40 Road
Suite 142
Chesterfield, MO 63005