Privacy Policy

Introduction and Overview

This Privacy Policy describes how we collect, use, and share information about you as well as your rights and choices about such use and sharing, and applies when you use any online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, and make available through such online service location (collectively, the “Service”). This Privacy Policy does not apply to our information collection activities outside of the Service (unless otherwise stated below or at the time of collection). By using the Service, you agree to our Terms of Use and to our collection, use and disclosure practices, and other activities as described in this Privacy Policy. If you do not agree and consent, discontinue use of the Service.

If you have any questions about our privacy practices, please contact us as set forth in the section entitled “Contact Us” below.

Information Collection

We collect several types of information from and about users of our Service, such as when you register on the site, update your account, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, subscribe to e-mails, or participate in another site feature. 

The information we collect includes information that identifies, relates to, or could reasonably be linked to you personally. This information may include: your first and last name, e-mail address, mailing address, phone number, credit card information, or similar contact information. We may also collect password information, location data, purchase history, and browsing history.

We collect data necessary to process your payment if you make a purchase, including your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. Although we do not retain your credit card information after we process your payment, other third-parties who we may use (such as Shopify), may receive and retain your credit card number and expiration date.

In the preceding 12 months, we have collected the following categories of personal information: identifiers, commercial information, characteristics of protected classifications under California or U.S. law, geolocation data, Internet or other electronic activity information, and inferences drawn about any of the preceding categories of information. We also collect the following categories of personal information from job applicants: professional or employment related information and education information. 

In the preceding 12 months, depending on your interactions with us, we may have disclosed the following categories of personal information for business or commercial purposes: identifiers, financial information, characteristics of protected classifications under California or U.S. law, geolocation data, Internet or other electronic activity information, and inferences drawn about any of the preceding categories of information.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

You may, however, visit our site anonymously.

We automatically collect information about your device and how your device interacts with our Service. Some examples of information we collect include the following:

We collect data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information. This data also includes IP address, MAC address, device advertising Id (e.g., IDFA or AAID), and other device identifiers.

 We collect data about your device’s location, which can be precise (e.g., latitude/longitude data) or imprecise (e.g., location derived from an IP address or data that indicates a city or postal code level).

We and our third-party service providers use various current – and later – developed technologies to collect this information (“Tracking Technologies”), including the following:

Log Files, which is a file that records events that occur in connection with your use of the Service, such as your service use data.

We use cookies, which are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Persistent cookies may remain on your device for extended periods of time, and generally may be controlled through your browser settings.

Pixels (also known as a web beacon) is code embedded in a website, video, e-mail, or advertisements that send information about your use to a server. There are various types of pixels, including image pixels (which are small graphic images) and JavaScript pixels (which contains JavaScript code). When you access a website, video, e-mail, or advertisement that contains a pixel, the pixel may permit us or a third-party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from third parties that allow us to track our conversions, bring you advertising both on and off the Service, and provide you with additional functionality, such as the ability to connect our Service with your social media account.

Device Fingerprinting, which is the process of analyzing and combining sets of information elements from your device’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your browser and device.

Location-Identifying Technologies, which are technologies used to collect your location. Location data may be used for purposes such as verifying your device’s location and delivering or restricting relevant content and advertising based on that location.

Some information about your use of the Service and certain third-party services may be collected using Tracking Technologies across time and services and used by us and third parties for purposes such as to associate different devices you use and deliver relevant ads and/or other content to you on the Service and certain Third-Party Services.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Information from Other Sources

We may also obtain information about you from other sources. For example, we may collect information about you from third parties, such as mailing list providers, data enhancement sources and publicly available sources, including information you submit in a public forum (e.g., a blog, chat room, or social media). If you apply for a job with us, we will receive your application information from our job applicant processing partners. Additionally, if you create or log into your account through a social media site, we may have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.

How We Use Your Information

We may use information we collect from you in the following ways: 

To fulfill orders and quickly process your transactions, respond to comments, questions, and requests, and provide customer service. To manage your account and personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To administer a contest, promotion, survey, or other site feature and manage our promotions or loyalty program pursuant to the Terms of Use and other agreements, including for billing and collection purposes. 

To send you updates, security alerts, information regarding changes to our policies, products, or services and support and administrative messages and to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

To respond to and evaluate your inquiries related to employment opportunities or other requests.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

The information collected may be used to analyze usage, trends, and activities, including improving marketing efforts and products and services as well as developing and sending you direct marketing, including newsletters, surveys, offers, Loyalty Program materials, promotions and communications about our and third-party products, offers, promotions, rewards, events, and services, in addition to verifying your eligibility and delivering prizes in connection with promotions you have entered.

The information collected may also be shared with financial services providers, including collection agencies, credit bureaus, our banking partner (TD Bank U.S. N.A.) and payment card association members. We may also share your personal information with other companies, lawyers, credit bureaus, agents, government agencies, and card associations in connection with issues related to fraud, credit, defaults, or debt collection.

The information collected may be used to fulfill any other purpose disclosed to you with your consent.

Additionally, if you use our Services to connect with a third-party service, you authorize us to use information from and about you, on your behalf, to interact with these third-party services based upon your requests.

If you have opted to receive our e-mail newsletter, we may send you periodic e-mails. If you have not opted to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Your information may be shared in the following ways: 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Oh!asis.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. We may also share your information to protect the rights, property, life, health, security and safety of us, the Service or any third-party. This includes but is not limited to exchanging information with other organizations for the purposes of fraud protection and credit risk reduction.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Our promotions or contests may be jointly sponsored or offered by third parties. If you voluntarily choose to enter a promotion or contest, we may share your information with third parties as set forth in the official rules that govern the promotion or contest as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a promotion or contest, you agree to the official rules that govern that promotion or contest, and may, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials.

We may sell or purchase assets during the normal course of our business. If another entity acquires IT’SUGAR and/or of any of our affiliates, personal information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Please note that the entity receiving such information in connection with one of these transactions may not comply with all of the terms of this Privacy Policy.

We may share your information for any other purpose disclosed to you and with your consent.

Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not identify you or de-identified information about you with third parties or affiliates for any purpose except as prohibited by applicable law. 

CALIFORNIA PRIVACY RIGHTS

Consumers residing in California have certain additional rights with respect to their personal information under the California Consumer Privacy Act or ("CCPA") (California Civil Code Section 1798.100 et seq.) and the "Shine the Light" Law (California Civil Code Section 1798.83).

California law requires that we provide transparency about personal information we "sell," which for the purposes of the CCPA, means scenarios in which Oh!asis has shared personal information with partners in exchange for valuable consideration. We do not sell your personal information. 

Third-Party Links

Certain areas of the Service such as posts or information you transmit to other users of the Service or third parties, are designed to help you share information with the world. If you make information public through our Service, other people will have access to it. You are solely responsible for any information you make public. Additionally, we cannot control the actions of other users of our Service with whom you may choose to share your information with. Therefore, we cannot and do not guarantee that your information will not be viewed by unauthorized persons. Once you have posted information, you may not be able to edit or delete such information; however, California residents have additional rights as set forth in “California Privacy Rights” below.

In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We encourage you to familiarize yourself with their privacy policies and terms of use. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).  

Right to Opt-Out

California consumers have the right to opt out of the sale of their personal information. You may submit a request to opt-out, at any time, by modifying your preferences in the “My Account” section. You may also submit an opt-out request to: customerservice@ohasis.com.

California consumers above the age of 16 have the right to opt out of these sales at any time. We do not knowingly collect online or sell personal information about consumers under the age of 16.

Requests to Know

California consumers have the right to request access to the specific pieces of personal information we have collected about them in the last 12 months. They may also request the categories of personal information we have collected about them, the categories of sources of such collection, the business or commercial purpose for collecting or selling personal information, the categories of third parties with whom we share and sell their personal information, and the categories of personal information we have disclosed and sold about them in the preceding 12 months.

How to request CCPA Consumer Rights: California consumers may make a rights request by emailing the following email address: customerservice@ohasis.com.  

To confirm your identity and ensure we respect your privacy and security, we will prompt you to verify your request by logging into your account (if applicable), replying to an email, or calling us. Please follow the instructions provided when you submit your rights request. Caution, if you choose to have your personal information deleted, we can no longer provide you with certain Services, such as deleting any rewards points balance you may have accrued), auto ship enrollment, or remember your preferences for certain services, because we will no longer know who you are. Notwithstanding a deletion request, we may retain personal information that is necessary for us to fulfill our legal obligations or that is not otherwise subject to deletion under applicable law.

Requests to Delete

California consumers have the right to request deletion of their personal information (subject to certain exceptions). If you have an account, to delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. 

You may also submit a request to delete by emailing the following email address: customerservice@ohasis.com. 

Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Requests to Correct (Right to Correct)

You may ask us to correct inaccurate information that they have about you. If you have an account and wish to submit a request to correct, sign into the "My Account" section of our site. If you do not have an account, you may submit your request by emailing the following email address: customerservice@ohasis.com.  

Requests to Limit Use of Personal Information (Right to Limit)

You may direct us to only use your sensitive personal information for limited purposes, such as providing you with the services you requested. 

Right to Non-Discrimination 

California consumers have the right to receive equal service and price and not be discriminated against for exercising any of their CCPA rights, however, financial incentive programs may condition participation in collection of personal information. However, if you refuse to provide your personal information or ask to delete or stop selling your personal information, and that personal information or sale is necessary for the business to provide you with goods or services, the business may not be able to complete that transaction.

You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service by sending an e-mail to the e-mail address set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. If you would like to delete your information, you will need to delete your user account. When we delete information, it will be deleted from the active database but may remain in our archives. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, fraud prevention, and enforce our agreements. California residents have additional rights as set forth in the sections entitled “California Privacy Rights” above.

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please use the “Contact Us” information below.

Rights and Choices

Most browsers accept cookies by default. You can instruct your browser, by changing its settings, to decline or delete cookies. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit allaboutdnt.com.

Please be aware that if you disable or remove Tracking Technologies some parts of the Service may not function correctly.

You can opt-out of your data being used by Google Analytics through cookies by visiting tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on.

Some of the third parties that collect information from or about you on the Service in order to provide more relevant advertising to you participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. This program offers a centralized location where users can make choices about the use of their information for online behavioral advertising. To learn more about the DAA and your opt-out options for their members, please visit (i) for website opt-out, optout.aboutads.info; and (ii) for mobile app opt-out, http://www.aboutads.info/appchoices. In addition, some of these third parties may be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, please visit networkadvertising.org. Please note that if you opt-out of online behavioral advertising using any of these methods, the opt-out will only apply to the specific browser or device from which you opt-out. Further, opting-out only means that the selected members should no longer deliver certain Interest-based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.

You may also limit our use of information collected from or about your mobile device for purposes of serving online behavioral advertising to you by going to your device settings and selecting “Limit Ad Tracking” (for iOS devices) or “Opt out of Interest-Based Ads” (for Android devices).

Communications

You can opt-out of receiving promotional e-mails from us at any time by following the instructions as provided in e-mails to click on the unsubscribe link or e-mailing us at the e-mail address set forth in the section entitled “Contact Us.” Please note that you cannot opt-out of non-promotional e-mails, such as those about your account, transactions, or servicing.

You can opt out of receiving messages at any time by texting STOP to any message anytime. For help, please email us at customerservice@ohasis.com.

Please note that your opt-out is limited to the e-mail address, device, and phone number used and will not affect subsequent subscriptions.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information.

For our customers residing in Colorado, Connecticut, Montana, Oregon, Texas, Utah and Virginia

Colorado, Connecticut, Montana, Oregon, Texas, Utah and Virginia laws require that we provide certain disclosures, including a description of legal rights, to those who reside in those states. If you are a resident of Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia, this section applies in addition to all other applicable rights and information contained in this Policy.

As a resident of Colorado, Connecticut, Montana, Oregon, Texas, Utah or Virginia, you have the right to request:

• To know whether we are processing your personal information, access to that information and to receive a copy of your personal information.

• That we correct your personal information that is inaccurate.

• That we delete your personal information.

• To opt out of the processing of your personal information for the purposes of providing you with targeted advertising. 

For our customers residing in Oregon, you also have the right to request that we provide you with a list of the third parties we share personal information with.

International Users

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Service from outside of the U.S., please be aware that information collected through the Service may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. Your use of the Service or provision of any information, therefore, constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy.

Changes to this Privacy Policy

We reserve the right to revise and reissue this Privacy Policy at any time. Any changes will be effective immediately upon posting of the revised Privacy Policy. Your continued use of our Service indicates your consent to the Privacy Policy then posted. If the changes are material, we may provide you with additional notice to your e-mail address.

Contact Us

If you have any questions or comments about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us.

Email: customerservice@ohasis.com